Job Details

• Designation: Senior Manager – 1Network Panel Operations
• Function: Research Operations (Quantitative, Qualitative & Panel Management)
• Experience: 10–15 Years
• Employment Type: Full-Time
• Location: Gurugram

About 1Lattice 

1Lattice is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced technology tools and proprietary data-gathering approaches, 1Lattice delivers an integrated suite of solutions across Inputs, Validation, Execution, and Measurement. We work with global clients to solve complex organizational and business challenges through actionable, research-led insights. 

Who We Are Looking For

• A senior operations leader experienced in building and scaling respondent panels and ground operations.
• Strong ownership of respondent lifecycle management from recruitment to retention.
• Hands-on professional with deep understanding of quality frameworks and vendor governance.
• Leader who balances execution excellence with strategic scale-up of 1Network.

Role Mission & Objective

• Own end-to-end panel and project operations with a focus on quality, scalability, and client impact.
• Build and scale 1Network panel operations ensuring high-quality respondent recruitment, validation, engagement, retention, compliance, and cost efficiency.
• Act as a strategic partner to business and research teams to enable seamless delivery and repeat business.
• Lead and scale 1Network Panel Operations across geographies and cohorts with strong respondent lifecycle management.
• Establish field controls, quality standards, and scalable operating models.
• Enable cost-efficient, compliant, and system-led panel growth.

Key Responsibilities

• Own end-to-end panel and project operations from commissioning to closure.
• Drive operational strategy, execution excellence, and continuous improvement.
• Build and mentor high-performing internal teams and vendor ecosystems.
• Lead panel operations including recruitment, validation, engagement, refresh, and retention.
• Ensure panel representativeness aligned with sampling and demographic frameworks.
• Scale on-ground field teams and vendors across regions and cohorts.
• Define and enforce SOPs for onboarding, refresh, replacement, and engagement cycles.
• Own quality controls, respondent validation, fraud prevention, and data integrity.
• Implement QC frameworks, audits, and escalation mechanisms.
• Maintain compliance with client, industry, and data privacy standards.
• Own vendor strategy, commercials, and cost optimization.
• Negotiate and monitor SLAs, KPIs, and performance governance.
• Define and track operational KPIs (recruitment cost, attrition, response rates, rejection rates).
• Drive dashboarding and leadership reporting for decision-making.
• Identify risks and corrective actions proactively.
• Partner with Research, Client Servicing, Technology, and Finance teams.
• Enable feasibility, costing, timelines, and delivery commitments.
• Drive process standardization, automation, and scalability.
• Support expansion into new geographies and respondent cohorts.
• Implement system-led workflows and CRM enablement.

Experience & Skills

• 10–15+ years in market research operations, panel management, or field operations.
• Proven experience in scaling panel operations with strong quality governance.
• Deep understanding of sampling, respondent lifecycle management, and execution models.
• Strong operations leadership and execution mindset.
• Excellent stakeholder, vendor, and people management capability.
• Data-driven decision making with business orientation.
• Ability to manage scale, complexity, and multiple timelines.
• Comfort operating in fast-paced, high-ownership environments.

Preferred

• Experience with large-scale or niche panels (urban, rural, B2C, specialty cohorts).
• Exposure to digital + ground recruitment models.
• Familiarity with panel platforms, CRMs, and automation tools.